Manage Now

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About the company

Manage Now is a leading German managed service provider with over 50 years of IT experience. With approximately 1,000 employees, the company implements comprehensive solutions ranging from hybrid IT to SAP. As a partner for medium-sized businesses and corporations, Manage Now drives digital transformation by combining stability and innovation.

The Challenge: Scalability & Go-to-Market

As an expert in external IT processes, Manage Now aimed to assume a technological leadership role internally as well. Existing customer relationship management processes were to be elevated to a new level to optimally support the ambitious growth strategy ("go-to-market").

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The core objectives were:

  • Replacing legacy systems with a modern, integrated Salesforce platform.
  • Centralizing customer data for a 360-degree view across all service areas (hybrid IT, SAP, digital workplace).
  • Creating a scalable foundation for the strategic development of sales and marketing.

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The Solution: A Tailor-Made Salesforce Platform

In close collaboration with Valuent, a customized Salesforce solution was implemented, precisely tailored to the complex requirements of a full-service IT provider. Valuent acted not only as a technical implementation partner but also as a strategic sparring partner.

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Implementation Highlights:

  • Strategic CRM Architecture: Building a platform that automates sales processes and significantly increases pipeline transparency.
  • Go-to-Market Support: Implementing tools that streamline targeted outreach to new customers and more efficient management of existing clients.
  • Sustainable Optimization: Beyond the go-live, the platform will be continuously adapted to the dynamic market needs of the IT sector.

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The Result: Future-Proof Customer Management

With the new Salesforce platform, Manage Now has a powerful backbone for its sales and service operations. The solution enables the company to further expand its market position as an innovative MSP and strengthen customer relationships for the long term.

Quotes Mark
"As one of the leading managed service providers in Germany, we are committed to using future-proof and high-performance solutions internally as well. Therefore, it was particularly important for us to have an innovative and competent partner at our side for the implementation of our Salesforce platform. With Valuent, we found exactly that partner. Together, we developed a customized, modern CRM solution that specifically supports our go-to-market strategy and sustainably drives the further development of our customer relationship management. Even beyond the successful go-live, we value Valuent as a reliable sparring partner who supports us in the continuous optimization and strategic development of our customer relationship management."

Sylvia Sikora

Manage Now
Director Sales- and Marketing Operations
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